Frequently Asked Questions
We're here to help. Please use the below questions and answers below to resolve common issues or questions you may have. If the below information does not resolve your questions please contact one our industrial experts here.
What are the benefits of having an account?
Registered customers enjoy a variety of benefits that help them manage their account and place fast, easy orders. Request or log in to your account to have access to:
- View your order history and order status for online and phone orders.
- Purchase with a credit card or with your pre-negotiated terms and purchase orders.
- Access your customer preferred pricing associated to your account.
- Place easy re-orders with requistion lists, where you can build commonly placed order lists.
- Utilize your approved shipping address that are automatically loaded to your account.
- Build your cart and save it to purchase at a later date.
How do I request an account?
Our customer support team is here to help configure and setup your account. To request an account click here. Please note that a member of our customer support team will reach out to you following your request to access your needs and setup your account to best suit your business. Once your account has been created it will take 24 hours to update.
Am I able to edit or update my account?
Edits can be applied to your account, but this must be done by a customer support team member. You cannot edit your account information using the account dashboard online.
View the OTC Industrial Technologies returns policy here.
Returns may be made, but all return requests are subject to review before a return can be approved. Return acceptance is based on the manufacturer return policy and is subject to change.
Can I process a return online?
All returns must be processed through customer support. You can contact customer support at 1-800-837-6827 or by submiting a request for return form.
View the OTC Industrial Technologies shipping policy here.
How much does shipping cost?
Shipping is calculated based on the items added to your cart and where you are shipping them to. The rates displayed on the website are quotes and are subject to change based on the actual cost at the time of shipment. The final charges will be applied to your payment method at the time of shipment.